Refunds and cancellation
Last updated: October 28, 2026
This page explains how to cancel a Videojam Pro subscription and when you can get your money back. Everything else on Videojam is free, so this page is only about Pro.
Cancel anytime
You can cancel Pro at any time through the customer portal. You reach it from your artist dashboard, or from the link in any Paddle receipt email. You do not need to write to us or give a reason.
When you cancel, you keep Pro until the end of the period you have already paid for. Nothing renews after that and you are not charged again.
14-day right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you can withdraw from a Pro purchase within 14 days of the day you made it, without giving a reason, and get a full refund.
The 14-day withdrawal applies to your first purchase, not to automatic renewals.
To withdraw, email info@videojam.live or contact Paddle through the link in your receipt, and say that you want to withdraw. A clear statement is enough; you do not need to use a form.
We refund you within 14 days of receiving your request, to the payment method you used, through Paddle. Pro ends when the refund is issued.
After the 14 days
After the withdrawal period, we do not refund a period that has already started. Cancelling stops the next charge, and you keep Pro until the paid period ends. This applies to the monthly and the yearly plan alike.
If we end your Pro subscription for any reason other than a breach of our Terms of Service, we refund the unused part of the period you paid for.
If you were charged in error, or charged twice, write to us and we will put it right.
Who handles payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds are paid by Paddle to the card or account you paid with. Videojam never sees or stores your card details.
Who runs Videojam
- Videojam is run by [LEGAL NAME] (autónomo).
- NIF: [NIF]
- Address: [BUSINESS ADDRESS LINE 1], [POSTCODE AND CITY], [COUNTRY]
- Email: info@videojam.live
Contact
Questions about a cancellation or a refund? Email info@videojam.live.
Write to info@videojam.live. See also Terms of Service, Refunds and Privacy.